Returns & Refunds

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you can reach out. Exchanging or returning can be done quickly and easily by emailing at tousaroshop@gmail.com.

RETURN PERIOD: We use a return period of 7 days during which the customer may return his or her package without giving any reason. These 7 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

RETURN CONDITIONS: All items must be returned to us in a suitable condition.

RETURN COSTS: Returns are on your own cost depending on the courier and the country you return your package from.

RETURN PROCESSING TIME: If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days.

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank

RETURNS FAQ

What can I do if my exchange product is no longer available?

Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If you have already created your return and the product is sold out, we will contact you and work with you to find a solution.

Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.

What should I do if a product is delivered faulty or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to tousaroshop@gmail.com with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.

What should I do if I want to return my order outside the return period?

Please remember to deliver your return within the 7-day period before the return period expires. In the unlikely event that this does not work out, please ask our customer support team for the possibilities.